Frequently Asked Questions
Everything you need to know about bringing kikki.K home.
What is the standard delivery timeframe for home decor items?
Standard shipping typically takes 3 to 7 business days. For regional areas, please allow up to 10 business days for your beautiful new home additions to arrive.
Do you offer international shipping for your stationery and storage collections?
Yes, we ship to most countries worldwide. International delivery times vary by location, usually ranging from 7 to 21 business days depending on the destination.
What is your return policy if I change my mind?
We want you to love your space. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of purchase for a full refund.
Are your paper products and journals sustainably sourced?
Sustainability is at our heart. We ensure our paper products are made from FSC-certified materials and work closely with suppliers who prioritize environmental responsibility.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to follow your parcel's journey.
What payment methods do you accept online?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.